Terms and Conditions

Last updated: 25 May 2026

These Terms and Conditions (“Terms”) govern your use of the website maxicore.ai (the “Website”) and your purchase and use of our products. By using the Website or buying from us, you agree to these Terms. Please read them carefully.

1. Who we are

The Website and products are operated by:

Longboard Media d.o.o.
Dunajska c. 105, 1000 Ljubljana, Slovenia (EU)
Company registration number (matična številka): 7269595000
Tax number (davčna številka): 47721146
Email: info@maxicore.ai

In these Terms, “we”, “us”, and “our” refer to Longboard Media d.o.o. “You” refers to the person or entity using the Website or purchasing our products.

2. Our products

We sell WordPress plugin software together with an annual license to use it (the “Products”). A license grants you the right to use the software on the number of sites specified in your chosen plan, for the duration of the license term (one year unless stated otherwise), subject to these Terms.

Product descriptions, features, and pricing are shown on the Website. We try to keep all information accurate but reserve the right to correct errors and to change or discontinue Products at any time.

3. Licenses

Each license is valid for one year from the date of purchase and entitles you to software updates and support for that period.
A license may be activated on the number of sites permitted by your plan.
Licenses are for your own use (or your client’s site, where applicable) and may not be resold, sublicensed, or redistributed except as permitted by the software’s license terms.
The software itself is provided under its applicable open-source or proprietary license, which governs how the code may be used, modified, and distributed. Your purchase grants access to the licensed version, updates, and support — it does not transfer ownership of the software.

4. License renewal

Licenses are offered on an annual basis. We may offer automatic renewal at the end of each term so that your updates and support continue without interruption.
Where automatic renewal applies, we will attempt to charge your payment method at the start of each new term, at the then-current renewal price. We will notify you in advance as required by law.
You can cancel renewal at any time through your account or by contacting us at info@maxicore.ai. Cancellation stops future renewals; it does not shorten the license term you have already paid for.
If a license is not renewed, the software will generally continue to function, but you will no longer receive updates or support.

5. Orders, prices, and payment

All prices are shown on the Website. Depending on your location and status, prices may be shown with or without VAT; applicable VAT is calculated and displayed at checkout.
Business customers in the EU may provide a valid VAT number; the reverse-charge mechanism is applied where applicable.
Payment is processed securely by Stripe. By submitting an order, you authorise us (via Stripe) to charge your chosen payment method.
An order is confirmed once payment is successfully completed and you receive an order confirmation by email. We may refuse or cancel an order in cases of suspected fraud, payment failure, or error.

6. Delivery

Our Products are digital. After successful payment, your license key and download (or account access) are delivered electronically — normally immediately, and to the email address associated with your order. Please ensure your email address is correct and check your spam folder if you do not see the confirmation.

7. Refunds and right of withdrawal

We want you to be satisfied with your purchase. We offer a 30-day refund window:

You may request a refund within 30 days of purchase by emailing info@maxicore.ai with your order details.
Approved refunds are returned to your original payment method. Upon refund, your license will be deactivated and you must cease using the Product.
Refunds may be declined in cases of abuse (for example, repeated buy-and-refund activity) or where the request falls outside the 30-day window.

EU consumer right of withdrawal. If you are a consumer in the EU, you normally have a 14-day right to withdraw from a distance contract. For digital content supplied immediately, this right does not apply once supply has begun with your prior express consent and acknowledgement that you thereby lose the right of withdrawal — which you give at checkout. In any case, our voluntary 30-day refund policy above is more generous and applies regardless.

8. Acceptable use

When using the Website and our Products, you agree not to:

use them for any unlawful purpose or in breach of any applicable law;
attempt to gain unauthorised access to the Website, our systems, or other users’ accounts;
redistribute, resell, or sublicense the Products except as expressly permitted;
interfere with or disrupt the integrity or performance of the Website or Products.

We may suspend or terminate your access or license if you materially breach these Terms.

9. Intellectual property

All content on the Website — including text, graphics, logos, and the Maxi brand — is owned by or licensed to Longboard Media d.o.o. and is protected by intellectual property laws. You may not copy, reproduce, or use our branding or content without our prior written permission. Rights in the software are as set out in Section 3.

10. Warranties and disclaimers

We provide our Products with reasonable care and skill. However, to the maximum extent permitted by law, the Products and Website are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose or uninterrupted, error-free operation.

Nothing in these Terms excludes or limits any rights you have as a consumer under mandatory Slovenian or EU law.

11. Limitation of liability

To the maximum extent permitted by law, Longboard Media d.o.o. shall not be liable for any indirect, incidental, or consequential losses, loss of profits, data, or business arising from your use of the Website or Products. Our total liability for any claim arising out of or relating to these Terms or a Product shall not exceed the amount you paid for the relevant Product in the preceding twelve (12) months.

Nothing in these Terms limits liability that cannot be limited or excluded under applicable law.

12. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date shows when they were last revised. Changes take effect when posted on the Website. The Terms in force at the time of your purchase apply to that purchase.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Slovenia and applicable EU law. Any disputes shall be subject to the jurisdiction of the courts of Ljubljana, Slovenia, without prejudice to any mandatory consumer-protection rights you may have in your country of residence.

EU consumers may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

14. Contact

For any questions about these Terms, contact us at:

Longboard Media d.o.o.
Dunajska c. 105, 1000 Ljubljana, Slovenia (EU)
Email: info@maxicore.ai